Help Desk Softwares/Applications

Selecting a proper help desk software is extremely essential for any company which really wishes to provide best possible customer support. When you have implemented the correct solution, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Select a proper helpdesk for your company to maximize your profits and reduce your IT costs.

Here I have listed some good helpdesk softwares (not specifically in any order).

ManageEngine ServiceDesk Plus:

ManageEngine ServiceDesk Plus is a Web-based, easy to use HelpDesk software with Asset Management whose features include contract management, software license management, network inventory management, purchasing, active directory & LDAP integrations and knowledge management functionalities. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software with best ITIL practises. It also provides Hosted, SaaS software with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :

Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Combining the fields Priority, Type (Question, Incident, Problem, Task), and Status (New, Open, Pending, Solved), and age, ZenDesk creates a score that places that ticket in order.

Sysaid :

SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely.

H2Desk :

H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers – your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.

Web Help Desk :

Web Help Desk is a web-based help desk software that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, LDAP & Active Directory integration, and much more.

Helpstar :

Helpstar is the help desk with asset management software which specialized in tracking PC configurations and assets, manage help desk work orders, and perform reports and queries.

Spiceworks :

Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more.

Helpdesk Pilot :

HelpDesk Pilot is web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.

Numara Track-IT :

Numara Track-It is a comprehensive IT help desk software and asset management solution that allows you to cost effectively implement industry best practices, including ITIL. It helps you manage all aspects of help desk and asset management functions.

I may have missed out some other good help desk softwares. Please forgive me for that and feel free to use the comments to tell about the missed ones. Thank you….